Ideal Heating has retained ‘A Company That Cares’ status with improved scores across the board.
The A Company That Cares award is assessed by customer experience consultancy Investor in Customers (IIC).
Ideal first received the award in 2025 and has now repeated the success in 2026, improving its score in all areas of the accreditation.
The manufacturer scored “Excellent” across all performance areas, with a total score of 9.44 out of 10. IIC heralded Ideal as “a strong example of a business that places customer care at the heart of its operations”.
Chris Jessop, Ideal Heating’s Customer Services Director, said: “We’ve worked hard across the business to ensure our customers are at the heart of everything we do.
“That is reflected in so many ways, including how we design products to be easily installed and operated, our best-in-class installer training, our comprehensive service and support package, and the many user-friendly channels we have to communicate with customers.
“To retain A Company That Cares status while improving in all aspects of the accreditation is a tremendous achievement. It demonstrates that we’re delivering on our That’s Ideal ethos, by doing all we can to help our customers do what they do so well.”
Ideal was also praised by IIC for its investment in product quality, technical support, training and innovation.
Earlier this year, the business received royal recognition with The King’s Award for Enterprise in the Innovation category.
Image: Ideal Heating Customer Service Representative Bethany Hinch, right, alongside members of the Customer Service Team supporting in-bound telephone enquiries. Credit: Ideal Heating
