Navien: Smart Service Toolkit

Navien: Smart Service Toolkit

Navien has taken diagnostic technology to the next level thanks to the introduction of its Smart Service Toolkit. Compatible with the company’s NCB700 ON, NCB500 ON and NCB300 gas boilers and LCB700 Blue Flame oil boilers, the Smart Service Toolkit makes it simpler for installers to conduct servicing and maintenance.

The device accurately monitors and diagnoses customers’ boilers based on live data. Navien’s technical engineers can view this data offsite and advise installers onsite how to deal with any issues according to a boiler’s status.

The Smart Service Toolkit can also be used to check product information, error logs and service history – as well as customise settings according to a user’s needs and the property type. Operation is straightforward, as the device is connected to the boiler via a supplied cable, while also linking to a dedicated smartphone app via Bluetooth or Wi-Fi. Both data and firmware are transferred via the app, which is constantly communicating with Navien’s servers to provide the latest updates.

Installers can use the Smart Service Toolkit app to view a technical graph, enabling a visual assessment of a boiler’s status. The unit also allows each sensor to be checked and monitored with ease. In addition, settings can be customised according to each user’s needs and property type, including adjusting a boiler’s parameters, as well as downloading and updating to the latest firmware for each end user on an individual basis.

Commenting on the new device, Sean Keleher, National Technical Manager at Navien, said: “The Navien Smart Service Toolkit now makes it even easier for installers to conduct boiler servicing and maintenance, thanks to its accurate monitoring and diagnostic capabilities. Because it uses live data, it is always up to date with the latest product information; plus, the ability to customise settings according to an individual’s needs and property type ensures maximum levels of efficiency and comfort.”

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