Customer service key for Swale

Customer service key for Swale

Swale Heating has secured the contract to provide heating services for Optivo, one of the largest housing associations in the UK. Optivo was recently formed through an amalgamation of AmicusHorizon and Viridian Housing. 

The contract continues Swale Heating’s 26-year connection with the former AmicusHorizon, who has around 8,000 homes in Kent. 

Swale Heating will provide full year-round appliance servicing and maintenance including breakdown and repair work, and new heating installations.  

Business Development Director Graeme Fotheringham said: “We have worked for more than two decades with AmicusHorizon and look forward to maintaining the highest standards for Optivo residents. 

“Swale Heating recently became one of the first heating sector companies in the UK to achieve accreditations in quality of customer service and delivery, environmental consciousness and operating to the highest health and safety standards. We believe that makes us the perfect fit with Optivo, who share our commitment to care, quality and performance.” 

Optivo’s Victoria Benson said: “I’m delighted we will be continuing to work with Swale Heating. They are a high quality service provider, hence the longevity of their association with us. We’ve both worked towards developing a strong, mutually supportive, partnered working relationship which ultimately benefits our residents.”

For more information about Swale Heating, visit:  


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