Baxi wins the double at Gas Industry Awards

Baxi wins the double at Gas Industry Awards

Baxi has come up trumps at the Gas Industry Awards by securing honours for energy efficiency and customer service.

The manufacturer was amongst the winners on an evening which brought 600 professionals together in the capital to celebrate the great work done in the gas industry over the last 12 months.

Held by the Energy and Utilities Alliance, the awards were being staged for the seventh time with more than 100 entries submitted across 10 categories.

The Energy Efficiency Award was given in recognition of Baxi’s continued efforts to educate customers during call-outs, as well as its innovative digital content. Some of Baxi’s tips on keeping fuel bills to a minimum even appeared in national newspaper articles, helping to provide key consumer advice to homeowners across the UK and Ireland.

The company has also adopted the HHIC retro energy labelling scheme for its network of installers and has included an online energy efficiency calculator on its website to help customers compare the efficiency of their existing boiler against a new one.

Work such as Baxi’s EASE (Engage, Adapt, Solve, Empower) initiative, which came off the back of experiences from more than 125,000 surveyed customers, helped it to secure the Customer Service Award.

The company’s customer service division secured a position in the top 10 of the Top 50 Call Centres for Customer Service for four consecutive years and saw its customer satisfaction scores increase year on year from 82 per cent in 2013 to 90 per cent in 2016.

In September last year it won the small contact centre – customer loyalty category at the UK Customer Experience Awards.

Lee Robinson, Customer Service Director at Baxi, said: “The 2017 Gas Industry Awards have been memorable for everyone at Baxi and our two wins just go to show the value of the work that the team puts in each and every day.

“We will strive to ensure this continues throughout the rest of 2017 and beyond, providing our customers with the high level of service that they have come to expect from Baxi.”

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