The technical and customer service departments at Grant UK have increased the hours of support that they are on hand to help customers during the working week. Both teams are now available to answer calls and provide support via email from 7.30am every weekday morning through to 6pm Monday to Thursday and 5pm on Fridays (excluding Bank Holidays).
Combined, this will provide an additional nine hours of customer support for installers, service engineers and end users. Working alongside Grant UK’s field service engineers out in the field, the technical and customer service teams can assist with a wide spectrum of product support from installation queries through to post-sales customer care, helping heating engineers and their customers throughout all seasons of the year.
“Delivering high quality support is our primary objective and these new extended telephone hours will allow us to further increase the level of customer care our technical and customer support departments can provide,” comments Scott Woodham, Technical Services Manager at Grant UK. “All of our technical advisors are incredibly experienced and can provide diagnostic support and much more for Grant’s full complement of products and working alongside our dedicated customer services team, they can now assist heating engineers, homeowners and all our other customers at times to suit them, whether that be first thing in the morning or later in the day.”