Ferroli’s loyalty club for installers has relaunched with a host of new features and exclusive benefits including Reward Points for all eligible boilers or products registered, which now includes Ferroli’s new range of electric and gas water heaters.
“We asked our installers what improvements we could make to Installersmate that would make their working day easier and we think our new website will tick all the boxes,” said Ferroli’s Marketing Manager Jasmin Martin-Hoare. “We are especially pleased to be able to offer every Installersmate member a fantastic range of rewards, including experience days out, electronics, gadgets and Ferroli branded clothing. We wanted to say thank you!”
As well exclusive free boiler warranty upgrades, free Gas Safe notifications and annual boiler service reminders for customers, Installersmate members can now upload a photo of the completed benchmark checklist, log the date of every annual boiler service and access their customers’ warranty certificates so that they have a full record of all activity on their boiler installations. To improve communication with customers, annual boiler service reminders can now be sent by text as well as email.
“Communication with our installers is very important to us so in addition to the online facility for them to ask us to ring them and to request an engineer’s visit for their customers, we’ve added a feedback form where they can ask questions or share their thoughts about any aspect of Ferroli’s products and services,” said Jasmin.
As well as boilers, Ferroli also makes a wide range of electric and gas water heaters and instant electric kettles. Seven of these products are now available in the UK and can be registered via Installersmate. This means that Installersmate is now open to plumbers who aren’t Gas Safe registered but are qualified to fit electrical appliances.
Installersmate members can currently secure a free warranty upgrade to seven years on the Modena boiler simply by registering the boiler with Gas Safe via Installersmate by 30th June.
Installersmate will soon be available as an app available from the App Store and Google Play.