City Plumbing has introduced a new digital tool to to help housing associations quickly and accurately diagnose heating system faults, identify replacement parts and improve the lives their tenants through better service.
Using comprehensive and product-specific data, the national merchant’s FaultFinder equips housing associations and field service engineers with the practical knowledge to quickly and accurately diagnose faults within the system. Combining this with the hands-on knowledge of staff in more than 370 branches across the UK, City Plumbing can help engineers source the parts they need quickly and improve first-time fix rates.
Described as a ‘game-changer’ for engineers and social housing providers, the tool’s diagnostic capabilities mean that engineers will no longer need to be in the property to diagnose the problem.
Suited to housing associations and private landlords, FaultFinder allows tenants to input details of the problem into an online portal or over the phone. This gives engineers the opportunity to restore heat and hot water as quickly as possible by triaging the issue remotely and understanding if a visit is required or whether the tenant can fix the issue themselves. It also means that if a home visit is required, engineers can quickly source the correct spare parts from their local City Plumbing branch before arriving at the tenant’s home, allowing them to resolve the issue quickly and efficiently.
“As the industry-leading provider of heating and plumbing solutions, we’re looking for revolutionary ways to support professionals to get the job done every day. Through FaultFinder, we can take this support even further by placing our expertise in the hands of our customers, exactly when and where they need it. It’s a real game changer for social housing providers and landlords looking to improve tenant satisfaction,” says Dave Griggs, Managing Director of Spares at City Plumbing.
“Whether they’re on-site to resolve a problem, or if a customer has described their issue through our online portal, housing associations and contractors can easily access the information they need to restore heat faster than ever before. By inputting the product name or code, they’ll be able to see any commonly recurring issues or describe the fault they’re experiencing to unlock practical advice on how to fix it. From there, FaultFinder will even recommend the components required to repair the system. Crucially, it also gives our branches the insight they need to ensure the correct stock for properties in the local area is available for collection or delivery as soon as it is needed.”
