ATAG boilers is adjusting its warranty rules to allow customers to go on a “service holiday” during the Coronavirus outbreak.
The firm announced the service holiday of up to six months to enable its ATAG Select Partners (ASPs) to reschedule planned services of boilers – and allow customers to stay within warranty guidelines.
The ‘Built to Last’ boilers come with a 10-year-warranty which is maintained through regular servicing.
Graeme Scott, Operations Director at ATAG, said: “Like all businesses we are looking at ways to keep the impact of COVID-19 on our colleagues and partners as minimal as possible. However, we are realistic in the very real threat to heating engineers in the trade and so are looking at ways to work with them to ensure they are able to keep their businesses afloat.
“One of these measures is to allow ASPs to extend customer warranties for up to six months, so that they can reschedule boiler services when their customers are not in isolation. We will continue to monitor the Government advice and continually review our plans with a view to ensuring we support our employees and service partners as fully as possible.
“One thing you can be sure of, however, is that ATAG remains here to help protect and grow your business. We remain open for business and ready to support our customers throughout this challenging period. Our warehouse is well stocked and ready to supply you.
“If you normally purchase your ATAG boilers through one of our Merchant Partners and they are closed as a result of the current crisis, please contact us and we will find a way to help you out.”
ATAG has responded to the COVID-19 with a number of other measures – including ensuring all staff follow the latest government guidelines regarding minimising the risk of infection and virus transmission and working with supply and delivery partners to minimise any potential disruption. Where there is an issue with a boiler, the firm is advising technicians to do what they can to resolve it remotely.