Glow-worm has launched the MiGo Xpert mobile app, designed to give installers access to increased connectivity and remote monitoring, and the ability to offer extra levels of customer service.
Using the MiGo Xpert mobile app, Glow-worm installers can now remotely monitor their customers’ heating systems, review performance data, fault code history and the chance to offer diagnostic insights to customers. For a system to be added to MiGo Xpert, a Glow-worm boiler must be installed with the MiGo Link internet gateway together with one of the compatible controls, MiSet, MiGo Select or Climastat Select.
The MiGo Xpert app can be used with a smart phone and there is no charge for installers to use it. Installers will need an active Glow-worm Club Energy account, which can be created using the link found on the MiGo Xpert website, or directly on the Glow-worm Club Energy website or app.
Mark Wilkins, Technology & Solutions Portfolio Director, commented: “Glow-worm’s connectivity offering already offered an affordable way for customers to get into smart heating controls, allowing them to view and control their heating using the MiGo Link app. The addition of MiGo Xpert now widens this appeal even further, by giving installers access to the broader opportunities smart controls can offer too, through greater connectivity and visibility of how the customer’s boiler is running.
“Being able to go over and above can make such a difference to customer service and keep customers coming back. Remote access that can help keep a customers’ heating system running smoothly, spot issues before they become a problem, and help ensure installers have the right products on the van when something does need fixing, is a key part of this.”
