Plumb Centre, part of the Wolseley Group, has launched its new Plumb Centre App, designed to help trade professionals find the parts they need faster and easier than before.
The company says the app, which is available to download on iOS and Android, has been created following customer research and user testing. The app allows custromer to:
– Find parts: Customers can use diagrams to identify and purchase parts, check stock availability and pay for what they need
– Find advice and branches: Customers can contact experts through the app as well as find directions to their local branches.
– Personalised experience: Customers can check the status of their orders, manage and pay their account on their phone and manage invoices and statements. Regular users can personalise the experience to store most ordered products and preferred branches.
Tim Brennan, Director of Digital at Wolseley said: “The launch of the Plumb Centre app is critical to supporting our customers on their digital journey. The app has been designed with our customers in mind, featuring vital benefits which will help them get the parts they need to finish their jobs on time. We’re always looking to invest in our digital capabilities and believe this one will really help our customers.”
Stuart Morton, Director of Parts at Plumb Centre, said: “We know how important it is for our customers to be able to speedily identify and access parts when they’re on the job. And we know this gets ever more critical in heating season when they want to get the job done quickly, and help their customers stay warm. The App, in combination with operational improvements around distribution and availability, is designed to make it easier than ever for customers to get the part they need.”
