How is accessing a boiler’s fault history important to know for the diagnostic process and how have error codes changed? Ian Trott, Head of Training Solutions at Baxi says…
A boiler’s fault history menu is an important starting point for the diagnostic process. It provides insight into where you may need to start fault-finding and even provide signposts for any preventative maintenance to avoid future issues for your customers.
We have designed our latest range of boilers to make accessing the fault history as simple as possible. After pressing the menu button, you scroll to and select the ‘⨂’ icon, which will bring up the fault history menu. It will display the number of faults since the last time they were cleared. Engineers can see which error codes are there before clearing them when rectified.
Part of the reason for making this as easy as possible is so that installers can guide their customers through the process, even over the phone. By identifying potential errors or faults on a call before visiting the customer’s home, installers can have a better idea of what they will need to carry out ahead of time.
Heating engineers will have memorised some error codes over time, but it is worth noting that Baxi’s have moved over to a new system of ‘H’ error codes. For instance, low boiler pressure is identified with H0207 instead of the previous E118 and overheating is now H0105/8 instead of E110/125. It is worth being familiar with the new Baxi boiler error codes for faults that engineers may encounter more regularly, though the full library of codes is available for future reference via Baxi’s Toolbelt app.
For more information on Baxi’s range of boilers please click here.
To watch one of Baxi’s trainers explain the process on the Baxi 400 Combi 2.1 please click here.
